Thank you for purchasing from Fresh Joy. We hope you are happy with our products. If, for some reason, if you are not satisfied with your purchase, you may opt for exchange, subject to the following conditions:
We replace items if they are found to be defective or damaged. If you need to exchange it for the same item, please get in touch with us on firstname.lastname@example.org.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
All orders, once placed, are automatically processed, and sent for shipment as soon as the product packaging is done. During this process, we may incur charges that are irrevocable. Therefore, while we agree that orders might need to be modified sometimes, the order cancellation option is available for up to 24 hours after order placement. After 24 hours, the order cannot be canceled.